Refunds & Returns
policy lasts 14 days. If 14 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange. To be eligible for a
return, your item must be unused and in the same condition that you received
it. It must also be in the original packaging and have original labelling on
it. To complete your return, we also require a receipt or proof of purchase.
Several types of goods are exempt from being returned. Such as underwear,
socks, books or magazines, ceramics, perfume, gift cards Please do not send
your purchase back to the manufacturer.
your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the
approval or rejection of your refund. If you are approved, then your refund
will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within a certain amount of days.
or missing refunds
you haven’t received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time
before a refund is posted. If you’ve done all of this and you still have not
received your refund yet, please contact us at firstname.lastname@example.org
regular priced items may be refunded, unfortunately sale items cannot be
only replace items if they are defective or damaged. If you need to exchange it
for the same item, send us an email at email@example.com and send your item
to: KOKO boutique, Pilies str. 1-2,LT-44275, Kaunas, Lithuania
return your product, you should mail your product to: KOKO boutique, Pilies
str. 1-2,LT-44275, Kaunas, Lithuania
will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of
return shipping will be deducted from your refund.
on where you live, the time it may take for your exchanged product to reach
you, may vary.
should consider using a trackable shipping service or purchasing shipping
insurance. We don’t guarantee that we will receive your returned item.