At KOKO boutique, operated by UAB Instyle, we are committed to protecting your privacy and handling your personal data responsibly and transparently in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Lithuania.

By using our website, you agree to the collection and use of information as described in this Privacy & Cookie Policy.

1. Data Controller

The controller of your personal data is:

UAB Instyle
Company registration number: 302985852
Pilies g. 1–2, LT-44275 Kaunas, Lithuania
Phone: +370 686 94889
Email: info@kokoboutique.lt

If you have any questions regarding this Privacy & Cookie Policy or the processing of your personal data, please contact us using the details above.

2. What Personal Data We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

• Name and surname
• Billing and shipping address
• Email address
• Telephone number
• Order details and purchase history
• Payment information (processed securely through our payment providers)
• IP address
• Browser and device information
• Website usage and browsing behavior through cookies and analytics tools

3. Why We Process Your Personal Data

We process your personal data for the following purposes:

• To process and deliver your orders
• To communicate with you regarding your purchases
• To provide customer support
• To manage returns and refunds
• To comply with legal and accounting obligations
• To improve our website, products and services
• To analyze website traffic and user behavior
• To send newsletters and marketing communications, where you have given consent

We process your personal data only where we have a legal basis to do so, including contract performance, legal obligations, legitimate interests, or your consent.

4. Payment Processing

Payments on our website are processed securely through Shopify Payments and PayPal.

We do not store or have access to your full payment card details. Payment information is processed directly by the respective payment service providers in accordance with their privacy policies and security standards.

5. Third-Party Service Providers

To operate our website and provide our services, we may share limited personal data with trusted third-party service providers, including:

• Shopify (e-commerce platform)
• PayPal (payment processing)
• Shipping and delivery service providers
• Accounting and legal service providers
• Google Analytics (website analytics)
• Google Ads (advertising and remarketing services)

These providers process personal data only as necessary to perform their services and in accordance with applicable data protection laws.

6. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

Where such transfers occur, appropriate safeguards are implemented to ensure that your personal data remains protected in accordance with GDPR requirements.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and tax obligations.

Order-related information may be retained for the period required under applicable accounting and tax legislation.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict processing of your data
• Object to certain processing activities
• Request data portability
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with a supervisory authority

In Lithuania, complaints may be submitted to the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).

9. Cookies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, personalize content, and support marketing activities.

Cookies may include:

Essential Cookies

These cookies are necessary for the website to function properly, including shopping cart functionality, checkout, and security features.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website and to improve user experience.

Advertising Cookies

We may use Google Ads and similar technologies to measure advertising performance and provide more relevant advertisements.

10. Managing Cookies

You can control and delete cookies through your browser settings at any time.

Please note that disabling certain cookies may affect the functionality of our website and your shopping experience.

11. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about new collections, promotions, events, and other updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

12. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Changes to This Policy

We reserve the right to update this Privacy & Cookie Policy from time to time.

Any changes will be published on this page together with the updated revision date.

14. Contact Us

If you have any questions regarding this Privacy & Cookie Policy or how we process your personal data, please contact us:

UAB Instyle
Pilies g. 1–2, LT-44275 Kaunas, Lithuania
Phone: +370 686 94889
Email: info@kokoboutique.lt