Returns
Right to Withdraw from the Purchase Contract
If you are purchasing as a consumer, you have the right to withdraw from the distance purchase contract within 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by email at info@kokoboutique.lt before the withdrawal period expires.
Return Conditions
To be eligible for a return:
- The item must be returned within 14 calendar days from the date you notify us of your decision to withdraw from the contract.
- The item must be returned in a condition that allows us to assess its nature, characteristics and functioning.
- The item should be returned with all accessories, tags and documentation originally provided.
- Proof of purchase (receipt, order confirmation or other proof of purchase) must be provided.
You may inspect and try the product as you would in a physical store. However, you are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We recommend returning the product in its original packaging whenever possible. However, the absence of original packaging alone does not prevent the exercise of the right of withdrawal.
Exceptions to the Right of Withdrawal
In accordance with applicable consumer protection legislation, the right of withdrawal does not apply to:
- sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (including underwear, socks and similar items);
- sealed perfume or cosmetic products that have been opened after delivery;
- gift cards;
- goods made to the consumer’s specifications or clearly personalized.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, all payments received from you, including the original standard delivery costs (if applicable under law), will be refunded no later than 14 days from the date we receive your notice of withdrawal.
We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever is earlier.
Refunds will be made using the same payment method that you used for the original transaction unless expressly agreed otherwise.
Late or Missing Refunds
If you have not received a refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times may vary.
If you have completed all of the above and still have not received your refund, please contact us at info@kokoboutique.lt.
Exchanges
We replace items only if they are defective, damaged, or if an incorrect item was delivered.
If you need to exchange an item, please contact us at info@kokoboutique.lt.
Return address:
KOKO boutique
Pilies g. 1-2
LT-44275 Kaunas
Lithuania
+37068694889
Defective or Damaged Goods
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at info@kokoboutique.lt and provide photographs of the issue where possible.
After assessing the situation, we will inform you of the available remedies, which may include replacement, repair, price reduction, or refund in accordance with applicable consumer protection laws.
In cases where the item is confirmed to be defective or incorrectly supplied, return shipping costs will be covered by KOKO boutique.
Shipping Costs for Returns
If you are returning a non-defective item under your right of withdrawal, you are responsible for the direct costs of returning the goods.
Shipping costs paid for the return shipment are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Return address:
KOKO boutique
Pilies g. 1-2
LT-44275 Kaunas
Lithuania
+37068694889
Legal Guarantee
All products sold by KOKO boutique are covered by the legal guarantee provided under applicable consumer protection laws.
Consumers have the right to remedies for goods that are defective or not in conformity with the purchase contract in accordance with applicable legislation.