1. General Information

These Terms & Conditions govern the use of the KOKO boutique online store and the purchase of products through www.kokoboutique.lt.

Seller:

UAB Instyle
Company code: 302985852
Pilies g. 1–2, LT-44275 Kaunas, Lithuania
Email: info@kokoboutique.lt
Phone: +370 686 94889

By placing an order on our website, you confirm that you have read and accepted these Terms & Conditions.

2. Orders

Orders may be placed through our website by persons who have legal capacity to enter into binding contracts.

Once an order is placed and payment is successfully received, you will receive an order confirmation by email.

We reserve the right to refuse or cancel an order in exceptional circumstances, including pricing errors, product unavailability, suspected fraud, or technical issues.

3. Prices and Payments

All prices displayed on the website are shown in euros (€) and include applicable VAT where required by law.

Payment is processed securely through Shopify Payments and PayPal.

The order will be processed only after successful payment confirmation.

4. Shipping

Information regarding shipping methods, delivery times, costs, and restrictions can be found in our Shipping Policy.

5. Returns and Refunds

Information regarding your right of withdrawal, returns, exchanges, and refunds can be found in our Refund Policy.

Consumers purchasing online have the right to withdraw from the purchase contract within 14 calendar days in accordance with applicable consumer protection legislation.

6. Product Information

We make every effort to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However, actual product colours may vary depending on your device screen settings.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

7. Limitation of Liability

KOKO boutique shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including courier delays, technical interruptions, natural disasters, governmental actions, or force majeure events.

Nothing in these Terms limits any rights granted to consumers under applicable law.

8. Privacy

The processing of personal data is governed by our Privacy & Cookie Policy.

9. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania.

If you have a complaint, we encourage you to contact us first at info@kokoboutique.lt so that we can attempt to resolve the issue amicably.

Consumers may also submit complaints to the State Consumer Rights Protection Authority (VVTAT) or through the European Online Dispute Resolution platform.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions from time to time.

The latest version will always be published on our website.